Shipping policy

Shipping Policy

Order processing

Orders are processed within 1–3 business days. We don't ship on weekends or Canadian statutory holidays. During sales and product launches, processing may take slightly longer — we'll let you know if that's the case.

You'll receive a confirmation email when you order, and a second email with tracking once your parcel ships.

Where we ship

We ship from Ontario, Canada to:

• Canada
• United States
• International: Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom

If your country isn't listed, we're not currently able to ship there.

Rates

Canada — Standard shipping is calculated by order weight, starting at $14.90 CAD. Free standard shipping on orders over $100 CAD. Express shipping is available at checkout.

United States — Standard shipping is calculated by order weight, starting at $7.90 CAD. Free standard shipping on orders over $100 CAD. Express shipping is available at checkout.

International — Rates are calculated live by Canada Post at checkout based on your address and order weight.

Exact rates for your order are always shown at checkout before you pay.

Delivery times

Delivery estimates are provided by the carrier and begin once your order ships, not when you place it. Canada Post and other carriers do not guarantee delivery windows for standard services, and weather, customs, and peak periods can cause delays outside our control.

Duties, taxes, and customs

Orders shipped outside Canada may be subject to import duties, taxes, and customs handling fees charged by the destination country. These are not included in your order total and are the responsibility of the recipient. We're required to declare the full value of your order on customs forms and cannot mark shipments as gifts.

If a parcel is refused at customs or returned to us as undeliverable, we'll refund the value of the goods less any shipping and return costs incurred.

Incorrect addresses

Please double-check your shipping address at checkout. We're not able to reroute a parcel once it's with the carrier, and orders returned to us due to an incorrect address will be refunded less shipping costs.

Lost or damaged parcels

If your tracking shows delivered but you haven't received your order, check with your household and neighbours first, then contact us within 7 days at info@fightlab.fitness and we'll open a trace with the carrier.

If your order arrives damaged, email us within 7 days with photos of the item and packaging and we'll make it right.

Questions

Email info@fightlab.fitness.